Since you are interested in New Loan Application,
you would be redirected to our Loan application page

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To proceed with availing moratorium, fill in the following details:

  1. Select “Yes” for Are you an existing Customer?
  2. Your Loan Account Number (LAN)
  3. Your Registered Email ID
  4. Your Registered Mobile Number
  5. Select Nature of Query/Request/Complaints as ‘Moratorium’ from the dropdown
  6. Enter your comments in the Comment section and click on ‘Submit’

In case you are face any difficulties in completing the process, you may write to us at [email protected] (for Fullerton India customers) or [email protected] (for Fullerton Grihashakti customers)

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Customer Communication

For instructions on availing moratorium on your existing loan, click here.

Have a query/request/complaints?

Provide your details so our representative can get back to you

Are you an existing customer?
Name
Enter 14/15 digit LAN
Email
Mobile Number
Nature of Query/Request/Complaints
Select
More details
Select
Your comments
Nature of Employment
Select
Loan With Us
Select
Impact Level of Covid-19
Select
If Job Loss, from when
Select
In case of Job Loss, when do you expect to get a new job
Select
If Salary Cut, how much
Select
Negative Business Impact Level of Covid-19
Select
Business Revenue Projection for FY. 20-21
Select
What is the Operational Capacity of your business currently against pre-Covid working
Select
Business Income in case of Drop will last till
Select
Has Business Operations Resumed
Select
Financial Hardship expected to last for what period (starting from August)
Select
Period for which Moratorium already applied
Reasons for availing Moratorium
Select
Have you availed moratorium facility in any other external loan
Select
How do you plan to repay FICCL Loan
Select
Have you paid all your EMI’s before March’20
Select
Post Moratorium are you going to regularize the payment from Sep 20
Select
Some Fill Requered

Note: In view of the COVID-19 pandemic, you can avail our contact-less options for raising requests & queries, by either logging in to our customer portal Service connect or using our mConnect mobile app.

Contact Details

Fullerton India is strongly committed to a fruitful and enduring relationship with its customers. Our endeavor is to give you 'best in class' service, each and every time you interact with us.

Toll Free No.

1800 103 6001

Timings: 9.00 a.m. to 7.00 p.m.
(Monday to Saturday excluding public holidays & fourth Saturday of every month)

Email

namaste@fullertonindia.com

(To register a complaint , request or query related to Fullerton India products and services, please email on the above address. )

Post

Fullerton India Credit Co Ltd

P.O. Box No. 8108 Bandra East, Mumbai 400 051

Corporate Office

Fullerton India Credit Company Ltd.

Supreme Business Park, Floors 5 & 6, B Wing, Powai, Mumbai 400 076. Tel: +91 22 6749 1234 CIN No: U65191TN1994PLC079235

Registered Office

Fullerton India Credit Company Ltd

3rd Floor, No - 165 Megh Towers, PH Road Maduravoyal, Chennai - 600 095 CIN No.: U65191TN1994PLC079235

If the resolution you receive does not meet your expectations,Click Here to reach our Complaints Management Cell, Shweta Bhutani (Senior Manager - Customer Complaint Redressal Cell)

Note: In view of the COVID-19 pandemic, you can avail our contact-less options for raising requests & queries, by either logging in to our customer portal Service connect or using our mConnect mobile app.

Contact Details

Call (Step 1)

Toll Free No.

1800 102 1003

Timings*: 9.30 a.m. to 6.30 p.m. (Monday to Friday)
Timings*: 9.30 a.m. to 3.00 p.m. (Saturday)
*Excluding public holidays.

Email

[email protected]
(You can write to us on the above e-mail id to know more about Grihashakti products and services.)

Corporate Office

Fullerton India Home Finance Company Ltd.

Supreme Business Park, Floors 5 & 6, B Wing, Powai, Mumbai 400 076.Tel: +91 22 6749 1234, CIN No:U65922TN2010PLC076972

Registered Office

Fullerton India Home Finance Company Ltd.

3rd Floor, No - 165 Megh Towers, PH Road Maduravoyal, Chennai - 600 095, CIN No.: U65922TN2010PLC076972

Compliance Officer

Ms Seema Sarda

Supreme Business Park, Floors 5 & 6, B Wing, Behind Lake Castle, Powai, Mumbai – 400076. Tel:+91 22 4224 1234, +91 22 4224 5678

Apply Online

Fullerton India Home Finance Company Ltd.

To apply online for Home Loan, click here.

Complaints (Step 2)

 

If the resolution you receive does not meet your expectations, you may write to us at [email protected] and/or the Corporate Office or Registered Office address provided above

 

* Please quote your Reference ID in your email, which is indicated in the subject line of the resolution in Step 1. You will receive a response within 7 business days of our receiving your communication.

Escalate (Step 3)

 

If the resolution you receive does not meet your expectations, please write to our Grievance Redressal Officer, Vamshi KV - [email protected]

* Please quote your Reference ID in your email, which is indicated in the subject line of the resolution in Step 2. You will receive a response within 7 business days of our receiving your communication.
OR
You can approach the Complaint Redressal Cell of National Housing Bank in the following ways:

  • By lodging your complaint online on the link - https://grids.nhbonline.org.in
  • By sending a letter through post in the prescribed format at http://www.nhb.org.in/grievance-redressal-system/lodging-complaint-against-HFCs-NHB-Physical-Mode.pdf to
    Compaint Redressal Cell,,
    Department of Regulations & Supervision,
    National Housing Bank, 4th Floor, Core 5A,
    India Habitat Centre, Lodhi Road,
    New Delhi - 110 003.