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Classification Composite Criteria Micro Small Medium
MSME - Micro, Small and
Medium Enterprises
Investment in Plant and Machinery or
Equipment Not More than
Rs.1 Crore Rs.10 Crore Rs.50 crore
  Annual Turnover Not More than Rs. 5 crore Rs. 50 crore Rs. 250 crore

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Customer Communication

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Loan With Us
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What is the Impact Level of COVID-19?
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If Job Loss, from when?
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In case of Job Loss, when do you expect to get a new job?
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If Salary Cut, how much?
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What is your Industry type?
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What is the extent of Negative Impact on Business due to COVID-19
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Till When do you expect Business Income to remain impacted?
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Is there any Shift/change in Business Premises after availing Loan from Fullerton?
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For what period did you apply for Moratorium ?
Have you faced any Financial Hardships due to the Pandemic?
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Till when is your Financial Hardship expected to last (starting from Sep'20)?
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What is the present business activity level vs Pre-COVID?
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What are Sales Projection for FY 20-21?
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Any Other Sources of Income (Including the income of co-applicants to the loan)?
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What is your Educational Qualification?
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Are there any Other Earning Member in Family?
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What is the Educational Qualification of the other earning member of the Family?
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What is Per Month earning of the Other Family Member?(in INR Rupees)
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In case you plan to sell the property, what is sale price estimation?
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Do you have any reserves for Emergency payment, like investment in Gold/MF/FD?
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Is any additional property available to create mortgage for availing Restructuring ?
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Do you have any other assets to sell in case Restructuring is not possible ?
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What is expected EMI Amount in case of EMI change?
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What is expected EMI start month in case of Deferment?
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What was the end use of loan? ie Loan given by Fullerton was used for what purpose?
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Does your business entity fall under MSME (Micro, Small and Medium Enterprises) category?
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What is MSME?
What was the current usage of the collateral you have given to Fullerton as Security?
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In case of Residential property, Is this the only residential property?
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Note: In view of the COVID-19 pandemic, you can avail our contact-less options for raising requests & queries, by either logging in to our customer portal Service connect or using our mConnect mobile app.

Contact Details

Fullerton India is strongly committed to a fruitful and enduring relationship with its customers. Our endeavor is to give you 'best in class' service, each and every time you interact with us.

Toll Free No.

1800 103 6001

Timings: 9.00 a.m. to 7.00 p.m.
(Monday to Saturday excluding public holidays & fourth Saturday of every month)

Email

namaste@fullertonindia.com

(To register a complaint , request or query related to Fullerton India products and services, please email on the above address. )

Post

Fullerton India Credit Co Ltd

P.O. Box No. 8108 Bandra East, Mumbai 400 051

Corporate Office

Fullerton India Credit Company Ltd.

Supreme Business Park, Floors 5 & 6, B Wing, Powai, Mumbai 400 076. Tel: +91 22 6749 1234 CIN No: U65191TN1994PLC079235

Registered Office

Fullerton India Credit Company Ltd

3rd Floor, No - 165 Megh Towers, PH Road Maduravoyal, Chennai - 600 095 CIN No.: U65191TN1994PLC079235

If the resolution you receive does not meet your expectations,Click Here to reach our Complaints Management Cell, Shweta Bhutani (Senior Manager - Customer Complaint Redressal Cell)

Note: In view of the COVID-19 pandemic, you can avail our contact-less options for raising requests & queries, by either logging in to our customer portal Service connect or using our mConnect mobile app.

Contact Details

Call (Step 1)

Toll Free No.

1800 102 1003

Timings*: 9.30 a.m. to 6.30 p.m. (Monday to Friday)
Timings*: 9.30 a.m. to 3.00 p.m. (Saturday)
*Excluding public holidays.

Email

[email protected]
(You can write to us on the above e-mail id to know more about Grihashakti products and services.)

Corporate Office

Fullerton India Home Finance Company Ltd.

Supreme Business Park, Floors 5 & 6, B Wing, Powai, Mumbai 400 076.Tel: +91 22 6749 1234, CIN No:U65922TN2010PLC076972

Registered Office

Fullerton India Home Finance Company Ltd.

3rd Floor, No - 165 Megh Towers, PH Road Maduravoyal, Chennai - 600 095, CIN No.: U65922TN2010PLC076972

Compliance Officer

Ms Seema Sarda

Supreme Business Park, Floors 5 & 6, B Wing, Behind Lake Castle, Powai, Mumbai – 400076. Tel:+91 22 4224 1234, +91 22 4224 5678

Apply Online

Fullerton India Home Finance Company Ltd.

To apply online for Home Loan, click here.

Complaints (Step 2)

 

If the resolution you receive does not meet your expectations, you may write to us at [email protected] and/or the Corporate Office or Registered Office address provided above

 

* Please quote your Reference ID in your email, which is indicated in the subject line of the resolution in Step 1. You will receive a response within 7 business days of our receiving your communication.

Escalate (Step 3)

 

If the resolution you receive does not meet your expectations, please write to our Grievance Redressal Officer, Vamshi KV - [email protected]

* Please quote your Reference ID in your email, which is indicated in the subject line of the resolution in Step 2. You will receive a response within 7 business days of our receiving your communication.
OR
You can approach the Complaint Redressal Cell of National Housing Bank in the following ways:

  • By lodging your complaint online on the link - https://grids.nhbonline.org.in
  • By sending a letter through post in the prescribed format at http://www.nhb.org.in/grievance-redressal-system/lodging-complaint-against-HFCs-NHB-Physical-Mode.pdf to
    Compaint Redressal Cell,,
    Department of Regulations & Supervision,
    National Housing Bank, 4th Floor, Core 5A,
    India Habitat Centre, Lodhi Road,
    New Delhi - 110 003.